Improving Employee Engagement: It Starts with Managers (video)

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Staff engagement among the U.S. workforce has remained steady at 33 percent over the past few years, according to recent data from Gallup. This is quite low considering that strong employee engagement is the catalyst for company growth and success. Numbers worldwide are even starker, with 87 percent of workers reporting being disengaged at the office.

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As managers across the country scramble to increase feelings of ambition, connection and enthusiasm among employees, they should first start by looking within. While a wide range of factors can impact one’s feeling of involvement within his or her company, poor management ranks at the top. Managers are reportedly responsible for 70 percent of feelings of imbalance and discontentment. The good news is that there are a number of simple, effective ways managers can boost employee engagement.

“A great leader understands that the success of a company relies heavily on the dedication, commitment and achievements of the employees,” says Suzanne Rice, director of global franchise development for MRINetwork. “By creating an environment that encourages open communication and fosters trust, managers have the opportunity to empower their employees to not only become engaged, but to go above and beyond.”

Rice provides the following tips for raising employee engagement:

1. Cultivate trust
Cultivating an environment of trust is an important way to ensure that all staff members feel valued, heard and comfortable. Trust is not just about leaders acting in a fair or equitable manner, being accountable, or honoring the agreements that they’ve made with staff. Employees also want to feel their managers will back them up in tough or negative situations, even sharing in the blame when necessary. When an environment of trust is created in this manner, it strengthens relationships with employees, making them more likely to want to work hard and do well. On average, those with supportive supervisors are 67 percent more engaged in the company, based on data from The Energy Group.

2. Promote open communication
Regular meetings, consistent social contact and open channels for communication are key for promoting open and honest dialogue between managers and employees. When managers are empathetic and aware of others, they’re more likely to be in tune with the general consensus among employees. Responding to all questions, concerns and feedback - and taking each one seriously - in an adequate time frame confirms that each employee’s voice is heard and valued.

3. Maintain visibility
Rather than being tucked away in a corner office with the door frequently closed, managers should be accessible and visible throughout the workplace. Doing so makes employees feel more comfortable reaching out and asking questions. It also further enhances open communication. Along the same lines, recognizing the hard work and accomplishments of employees is just as important. Publicly acknowledging the work of staff members encourages a healthy commitment to advancing the organization’s mission.

4. Lead by example
When managers lead by example, not only are employees more likely to remain at the company, they’re also much more engaged. Workers don’t just want their leaders to be accountable, they want managers to provide mentorship and guidance for how to be more effective, based on their own experience. By demonstrating the behaviors and qualities that are expected of staff members, and investing time in developing direct reports, managers can boost engagement and improve work ethic.

“Improving employee engagement should be at the forefront of a manager’s responsibilities, and holding themselves accountable is the most effective way to do that,” adds Rice. “When managers are open, flexible and authentic, employee happiness and engagement will naturally skyrocket.”

The Trevi Group
www.TheTreviGroup.com

Employment Summary for February 2016

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U.S. employment gains beat expectations in February as the unemployment rate held steady.

Payrolls rise

The country added 242,000 nonfarm payroll jobs in February, far ahead of the January gains and beating economist forecasts. According to Reuters, analysts had predicted that the U.S. would add only 190,000 jobs in February.

January job gains were also revised from 151,000 to 172,000, and December gains were revised from 262,000 to 271,000. The average monthly job gains over the previous three months was 228,000.

The unemployment rate remained unchanged in February, holding at 4.9 percent, an eight-year low, according to Reuters, and 7.8 million people were without jobs during the month. Over the year, the unemployment rate has fallen by 0.6 percentage points.

The news source noted it was significant that the unemployment rate held steady despite more people joining the labor market in February. The labor force participation rate, which measures the number of people who are either employed or searching for a job, increased to 62.9 percent during the month.

Average hourly earnings for private nonfarm payrolls fell by 3 cents to $25.35 in February, however, Reuters attributed the slump to a "calendar quirk."

Healthcare leads sector growth

Healthcare and social assistance, retail trade, food services and drinking places and private educational services registered job growth in February.

Healthcare and social assistance gained 57,000 jobs during the month, with healthcare employment growing by 38,000 positions, ambulatory jobs rising by 24,000 and hospital positions increasing by 11,000. Over the year, hospitals have gained 181,000 jobs. Social assistance positions grew by 19,000, with the bulk of the jobs in individual and family services.

Employment in food services and drinking places grew by 40,000 in February, with the sector adding 359,000 jobs over the year.

Private educational services employment bounced back after losing 20,000 jobs in January to add 28,000 in February.

Construction employment continued to rise, gaining 19,000 jobs in February. Most of the jobs were in residential specialty trade contractors, which accounted for half of the 253,000 job gains the industry has seen over the last year.

Industries that remained virtually unchanged throughout the month included manufacturing, wholesale trade, transportation and warehousing, financial activities, professional and business services, and government.

Rate hikes reconsidered

Turbulent financial markets had made it unlikely that the Federal Reserve would raise interest rates. Reuters reported, however, that the positive February employment figures and growth forecasts may put rate hikes back on the table at the Fed meeting in June.

>> Click here to get a copy of the full Bureau of Labor Statistics report.

The Trevi Group
www.TheTreviGroup.com

Insightful Hiring: Looking Beyond the Obvious to Uncover Right-Fit Candidates (video)

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A hiring manager posts an opening, describes the ideal candidate, and resumes come flooding in. After doing some interviews, the manager has to decide who the best person is for the job. Research shows that more often than not, managers pick someone whose qualifications most closely match the exact criteria for the job or whose background is similar to theirs. Using this process, frequently poor hires are made, and competent and qualified people don't get the job - or sometimes even an interview - because they do not fit the preconceived notion of the right fit. This reality presents a great opportunity for companies to reconsider and potentially improve how they view, screen, interview and engage with talent.

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“People with responsibility for hiring have a tendency to see what they’re looking for, especially when they are primed and ready to look for specific things,” says Nancy Halverson, vice president of global operations for MRINetwork. “Focusing too much on set criteria for the ideal candidate or being blind to red flags can lead to serious hiring mistakes, especially when everybody on the hiring team is looking at applicants through the same lens.”

Cultivating the ability to identify and recognize the right people for the job, even individuals with non-traditional backgrounds or with skills outside the exact criteria, can be a tremendous advantage for a business. “You get multiple perspectives for problems or challenges, and fresh perspectives in your day-to-day operations,” Halverson observes. “Although there are instances when hiring candidates who don’t fit the exact profile isn’t feasible, that is less of an issue than many hiring managers may think.”

However, there’s a reason many companies don’t take risks when hiring new talent. Employees with traditional backgrounds and similar skill sets yield predictable results. The tricky part about expanding the hiring horizon is finding the right fit even if the candidate’s background falls outside the range of the safe, defined criteria.

Halverson suggests several ways to avoid mistakes while widening the candidate pool:

Focus on the candidate's potential. Pay close attention to the personality of the prospective new hire. While having the right skill set may seem essential, skills can be acquired, but personalities cannot. Social intelligence - being able to navigate social situations and work well with others - should be under scrutiny during the interview. Don't become pigeonholed into thinking the person with the exact necessary experience is the right person for the role. Give equal consideration to communication skills, thought processes and emotional intelligence.

Ask the right kinds of questions. While your interview format should retain some standard questions, you can uncover good candidates by adding non-traditional questions into the mix. Asking candidates what they see as the most effective approaches for managing them, for example, can provide insight on both cultural fit and working style - whether they’re low-maintenance and function best with minimal guidance, or perform well under detailed direction and support. Depending on the existing managerial style at your organization, the response may signal an ideal fit or a potential problem aligning with your leadership.

Provide personal insight about the company culture. To help both the organization and prospective candidates determine if they are right for your company and the particular position, it's important to discuss the company's work environment. Be open and honest about what it's like to work at the organization, and talk about the positive aspects or even perks that have personally made your job more enjoyable. Replacing canned corporate responses with insight about your individual experience allows you to connect better with candidates, and both parties can more clearly ascertain if the applicant will thrive in the company culture.

Cover all the bases. Probably the most important step in deciding to extend an offer to a candidate who has a different type of experience or education from the set criteria, is making sure the company has covered all its bases. This includes determining the business rationale behind the hire, what skills and qualifications the candidate has to offer the company, and if the decision will ultimately produce the desired result.

“In today’s competitive world of business, no organization can risk the expense and productivity drain that a bad hire brings, and yet bad hires are surprisingly common,” adds Halverson. “Being open-minded to looking outside of your defined criteria or even your industry can yield a more diverse but equally qualified short list, and may result in a better fit between the successful candidate and your organization.”

The Trevi Group
www.TheTreviGroup.com 

Video: Tips for Attracting Candidates by Appealing to What They Value Most

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For more information, view the full "Tips for Attracting Candidates by Appealing to What They Value Most" article by clicking here. - See more at: http://www.thetrevigroup.com/new-blog/2016/2/1/tips-for-attracting-candidates-by-appealing-to-what-they-value-most-video

The Trevi Group
www.TheTreviGroup.com

Tips for Attracting Candidates by Appealing to What They Value Most (+video)

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The recruitment landscape in the executive, managerial and professional sector remains a candidate-driven market in 2016, and moving forward, companies need to ask not what candidates can do for them, but what they can do for potential hires. To attract the best candidates, companies should broaden their perspectives beyond salaries and benefits and think about what makes their organizations not only great places to work, but enviable ones.

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As trends change, highly qualified candidates have the resources necessary to be more discerning about the companies to which they apply, and the offers they ultimately accept. Now more than ever, these candidates are thinking about a company's culture and values. They're weighing whether the company fosters a positive environment and whether its values align with their own.

"Highly qualified candidates are prioritizing a positive and inspiring company culture over pay or benefits," says Suzanne Rice, director, global franchise development for MRINetwork. "They want to work somewhere that helps them grow not only professionally but personally."

Rice recommends the following tips for revealing the company traits that job seekers value most:

Define your values. Think about your company's mission and values, and how you can effectively convey these attributes during your next candidate interview. Go beyond financial or strategic goals and reflect on community impacts such as ways your company benefits society, makes people's lives easier or demonstrates goodwill in the world.

The modern, highly qualified job seeker is more altruistic-minded than his predecessors, and wants to work somewhere where he or she can contribute to a larger effort that transcends simply making money. An interviewer who can confidently share with a candidate the company's higher purpose and the concrete ways it's contributing to the common good will make a job offer that is much more attractive.

Put employees first. Top candidates are prioritizing company culture, and how it's created by the employees to get an idea of the people with whom they will be working. To effectively discuss your company's culture with applicants, analyze the positive qualities that are shared by employees across your organization and spend extra time looking at the specific traits of your top-performing employees. Spend time talking with workers to gain a better understanding of the personal qualities and attitudes that they bring to their work.

Also observe the overall atmosphere of your office. Are socialization and bonding activities in and outside of work encouraged? Or is the atmosphere stressed, negative or draining? If that's the case, improving your company's culture should be a priority.

Size up the organizational structure. Examine how work is being accomplished across the company. Today's job seekers are looking for alternatives to the top-down organizational structures of the past. Instead, they want to work at a company with a more collaborative organizational structure that not only welcomes and encourages opinions and suggestions from all employee levels, but also responds and takes action on these ideas.

Ethics in the workplace and sound business practices are also very important to candidates today. They want to work at a company where leadership is held responsible for their actions. Consider whether your company has an open organizational structure, accountability measures in place and ways you can improve them.

"Spending time reflecting on these important traits of your company, and prioritizing them in your discussions with candidates, helps ensure that your hiring practices respond to the unique needs and attitudes of today's job seekers," adds Rice. "A modern, self-aware company is one in which most qualified top performers will want to work."

The Trevi Group
www.TheTreviGroup.com 

What Your Review Process Says About Your Company Culture

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The holidays have come to an end and companies are ramping up for the new year. While executives are getting ready to roll out new operational plans, strategies and budgets, many employees are preparing for their annual performance review. Although the review process is a necessary part of business, it can be a time-consuming and tedious exercise for both managers and their direct reports. Workers can also feel they are in the hot seat with regard to their performance from the previous year. Most importantly, it can delay feedback and two-way conversations that would have been more beneficial at an earlier time. This postponed interaction is causing some employers to look at alternatives to the annual review to build a stronger, more cohesive company culture.


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Accenture is a company that recently decided to eliminate annual reviews. With a workforce where 70 percent of employees are Millennials, the organization realized that traditional evaluations were not effective for engaging and motivating this generational group which values frequent, real-time feedback. As a result, Accenture developed a digital approach that encourages managers to “coach in the moment” from any device, instead of “after the moment”. Their goal was to create a culture that promotes continual growth and learning for all employees.

“It is not surprising that workforce expectations are changing and are being influenced by the social, mobile world in which we live,” says Nancy Halverson, vice president of global operations for MRINetwork. “Companies that understand the implications of this, and are nimble enough to adopt new technologies and different approaches to work, will be most successful with attracting and retaining top performers that will become the future leaders of tomorrow. Analyzing the effectiveness of the review process and what it says about the organization’s culture can be a great place to start.”

Halverson suggests companies that are looking to re-evaluate their performance review process ask the following questions:

Is the annual review the main time that feedback is provided on performance? Look for opportunities on a regular basis to set priorities, discuss work outcomes and coach team members. Whether it is weekly status meetings, daily advice or a combination of the two, employees are frequently more engaged when they feel their managers are committed to helping them become more successful workers.

Does the company provide mentoring opportunities beyond the insight provided by supervisors? Employee groups that facilitate peer-to-peer mentoring, internal networking and presentations from leadership on career ascension can help organizations develop a culture of growth and development.

What technologies or new approaches can be leveraged to expedite feedback? Not every company will find it necessary to implement a digital process like Accenture, but business leaders should continually consider whether they are communicating with their direct reports in a meaningful and timely manner.

Eliminating the annual review is not necessarily the answer, as many companies find the procedure effective in evaluating employees and holding them accountable. “The key is to find ways to augment the process by creating opportunities to promote dialogue that will improve work flow, productivity and career advancement,” adds Halverson. “Ultimately, that is the type of environment that top performers seek.”

The Trevi Group
www.TheTreviGroup.com 

IT mergers and acquisitions on way to record year

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IT mergers and acquisitions are set to skyrocket.

The global value of publicly disclosed technology-related mergers and acquisitions was $396.4 billion in October, according to a report by Ernst & Young. M&A in the industry is on track to beat the 2000 record M&A value of $412.4 billion.

Some 45 percent of the executives surveyed said that they planned to actively pursue acquisitions in the next year, and 80 percent predicted global M&A will flourish in 2016.

October was the most profitable month of the year for tech company buyers, IT World reported. The largest deals were the $67 million purchase of EMC by Dell and the $19 billion acquisition of SanDisk by Western Digital.

The growing use of mobile, cloud and big data technologies in business is spurring the increase in M&A, IT World reported. Network systems and storage hardware are combining, and mobile devices are changing the ways software and applications are developed. With all the changes, innovative tech companies that can bring business systems up to date are in high demand.

"While digital disruption is not a new story, we have clearly entered a new chapter in its impact on M&A," said Ernst & Young global technology industry leader Jeff Liu.

A record 1,069 publicly disclosed mergers and acquisitions were made in the third quarter of 2015, marking the seventh consecutive post-dot com bubble record for technology deal volume, according to IT World.

Partially driving the boom is a growing number of IT businesses buying non-tech companies, the source reported, citing IBM's acquisition of assets from the Weather Company for its Watson platforms. More traditional industrial companies are also buying IT companies to strengthen their analytics and improve profit margins.

The Trevi Group
www.thetrevigroup.com